installation that can get you banned!

[mrspwp]

I had a exceptional experience playing for a few months with my kids on this server until we applied for multi account exception and their accounts got banned.

I was given a reason that I am the sole user and was using a single computer for all accounts I applied for MAH.
The communication was terrible, nobody listens or answers to you, there is no way you can defend your self or argue anything, the response is just a dead silence.
Admins saw what they wanted to see in the server logs and did what they needed to do.

We were running UO on Linux computers using Wine emulation, I did a single install on one computer and then I copied
everything to other computers, this emulation is similar to virtual machine, so those copies I made must be containing some kind of installation ID which also got copied unchanged, that is my guess as even this was not confirmed by admins.
As it turns out, on the server side these installations show up as a single computer even when run on multiple separate machines!!

No installation guide nor server rules mentions anything about copying installation, this is not documented in any way.
I did break a rule that is not written anywhere and I am certain that there are other unwitting users who can also get in trouble because of this.
This has to be documented. But the simplest would be disallowing the client to login in the server! And why is this allowed at all?

I need to get this thing sorted.
Is there anybody out there who listens and can help?

 

[Owyn]

Your primary account was not banned. The additional Multiple Account Household (MAH) accounts you applied for were banned because they were found to be in violation of the clearly published rules that you agreed to when applying for the exception.

This had nothing to do with your operating system, Linux, Wine, or any form of emulation or virtualization. Those factors are not relevant to the enforcement action that was taken.

The reason for the action was explained to you in the ticket. After that explanation was provided, the ticket was closed.

We understand that this is frustrating, but the outcome was based on rule violations related to the MAH policy, not on speculation, assumptions, or technical misunderstandings about your setup.

 

[mrspwp]

I am very glad to see your reply and thank you for not banning my primary account.
You cleanly stated, that I use single computer and that is just false, that is the reason I am so frustrated - each account has it's own computer.
I don't know how it happens that it shows up on the server side as a single computer but I was really hoping for some kind of cooperation and discussion as I am willing to do anything necessary upon your request to cooperate and demonstrate any evidence you require!! I can record a video, I can zip my installation and provide it to you for inspection, please ask me anything so I can prove that it is not a single computer.
I know that corner cases exist and I don't blame you for that, but knowing so I also know that this can be worked out, just give us a chance!
I am a prisoner of this situation, I can't prove anything without your guidance.