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Help! I'm crashing!


Staff Member
Players sometimes encounter issues with the client which can be easily fixed by a few simple steps.

The first things to try would be:
  1. Run the patcher as Administrator (Right click, Run as Administrator) then login
  2. Click Verify (top left corner of patcher, click "O", click VERIFY)
  3. Reboot your computer
Typically 95% of all issues can be fixed by doing the above things.

Specific instances are located below. If you continue to have issues, please reach out to me on Discord.

Skills Are Missing from the Skills Menu
* note - this will delete your ingame character macros, so make a backup before you delete.

Navigate to: C:\Users\user\Documents\EA Games\Ultima Online Legacy\User Data - or however your file path is setup.
Delete the SkillsGrp.mul file associated with the character that is crashing.
Run your launcher as Administrator and login using your client of choice.

In ClassicUO -
Shut down everything to do with UO
Navigate to: C:\Program Files (x86)\Outlands Ultima Online\ClassicUO\Data\Profiles\ACCOUNTNAME\UO Outlands\CHARNAME
Delete skillsgroups file
Run your launcher as admin, login again.

MSVCR100.dll Missing Error

Download the following:
Microsoft Visual C++ Redistributable 32 bit: http://www.microsoft.com/download/en/details.aspx?id=5555