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password lost

pugachev23

Neophyte
Hi.

My SSD was having problems so I re-installed windows and the password for my accounts must have been written down wrong. I msged expo on discord and provided the information he asked for but I have not received a response. I'm wondering if my info was incorrect and if i'm going to be able to get back my accounts.

thanks
 

pugachev23

Neophyte
I just want to know if I need to just start some new accounts to play because it’s been like a month and I miss it.
Also if I would be able to make new accounts since I already have 3 tied to my email.
Thanks
 

Owyn

Administrator
Staff Member
We don't associate your e-mail address with an ingame account.

Please message Expo again to follow up, and including the following information:

What is the account name?
What other accounts do you own?
What are the names of the characters on the account?
What is your IP? https://whatismyipaddress.com/
Have you ever donated on this account?
 

pugachev23

Neophyte
Still no answer from expo. I thought about starting a new account but I don’t want to lose the time I put in if I get my old accounts back.
Guess I just won’t play anymore.
Thanks
 

AreYouKidden

Legendary
@pugachev23 message Expo or Owyn in discord, you'll generally get faster responses - it is summer time, I'm not sure if Expo is on vacation as I haven't heard from him much this week.