oroechimaru
Elder
Quick guides:
- update your drivers:
- lower ping guide:
- classicuo guide:
UO Trace (ping/trace route for network troubleshooting):
Network Trace Route/Polling to game server (take a screenshot for reference):
http://forums.uooutlands.com/index....e-route-and-packet-loss-tool-old-school.1855/
Network Trace Route/Polling to game server (take a screenshot for reference):
http://forums.uooutlands.com/index....e-route-and-packet-loss-tool-old-school.1855/
1a. Update your computer (windows update general):
- Get Windows Update to date (multiple reboots):
- https://support.microsoft.com/en-us/help/12373/windows-update-faq
- make sure to allow reboot later
1b. Update Windows to the latest milestone version (newer than Windows Update) via Windows 10 Update Assistant:
- Download the installer tool:
- https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant
- Once install, reboot then perform the normal "windows updates" again to get the latest related updates
2. Update Drivers:
Review manufacturer driver links for Audio/sound, gpu/video card drivers, amd/intel motherboard drivers, network adapters etc...
)
https://forums.uooutlands.com/index.php?threads/find-your-own-driver-guide.2793/
Review manufacturer driver links for Audio/sound, gpu/video card drivers, amd/intel motherboard drivers, network adapters etc...
)
https://forums.uooutlands.com/index.php?threads/find-your-own-driver-guide.2793/
3a. How to perform ping within UO:
- In UO Standard client type:
- -ping
- that is "-ping" without quotes. This will bring up "command" and you type "-ping"
- -ping
- In Classic UO - feature is not supported as of 2019/3/23, use Razor's feature:
- " -ping"
- That is "space" and a "-ping". There is a leading space and WITHOUT quotes
- some players report low ping in houses, high ping in towns/faction areas and higher ping while running
- the ping tool may not be accurate (see UO TRACE) and may be due to client flooding more than actual ping but still handy (grain of salt!)
4a. clean up junk files with CCleaner
- https://www.ccleaner.com/ccleaner/download
- Run the temp file/cookie/saved junk cleanup
- Also click Registry and run this tool within CCleaner
- Disable apps you no longer use:
4b. Scan for Malware:
- Scan your computer for Malware with ADWCleaner (finds rare malware/pup)
- https://www.malwarebytes.com/adwcleaner/
- reboot after (it takes less than 5minutes dont run during installs!!)
- Malwarebytes - run this second
- https://www.malwarebytes.com/mwb-download/
- add your UO Steam, UO Outlands, ClassicUO folders etc to Malwarebytes Exception list if you install the demo for antimalware (active scan)
- use this to do a complete system scan > find malware > reboot
5. Firewall and Antivirus Exception list
Add your UO Outlands client, UOSteam, UOrazor and ClassicUO (if applicable) to:
Add your UO Outlands client, UOSteam, UOrazor and ClassicUO (if applicable) to:
- Firewall Exception list (Windows or 3rd party like Norton)
- Antivirus Exception list (entire game folders and/or clients)
- example files to add to exclusion lists:
-
- C:\Program Files (x86)\Outlands Ultima Online
- C:\Program Files (x86)\Razor
- C:\Program Files (x86)\Outlands Ultima Online\OutlandsUO.exe
- C:\Program Files (x86)\Outlands Ultima Online\ClassicUO.exe
- C:\Program Files (x86)\UOS
- C:\Program Files (x86)\UOS\UOS.exe
- outlands installer:
- C:\Users\wonderwoman\Downloads\OutlandsUO.exe
-
6. windows tweaks:
* enable high performance plan
https://www.howtogeek.com/240840/should-you-use-the-balanced-power-saver-or-high-performance-power-plan-on-windows/
* disable visual performance effects
https://www.thewindowsclub.com/disable-visual-effects-windows
* windows 7 disable windows "aero"
https://helpx.adobe.com/x-productkb/global/disable-windows-aero-windows-7.html
* set a static page file/virtual memory (8192/8192 works good on most pcs)
https://www.tomshardware.com/news/how-to-manage-virtual-memory-pagefile-windows-10,36929.html
* disable unused apps and uninstall bad apps you dont use!
https://edu.gcfglobal.org/en/basic-computer-skills/disable-applications-from-running-on-startup/1/
* enable high performance plan
https://www.howtogeek.com/240840/should-you-use-the-balanced-power-saver-or-high-performance-power-plan-on-windows/
* disable visual performance effects
https://www.thewindowsclub.com/disable-visual-effects-windows
* windows 7 disable windows "aero"
https://helpx.adobe.com/x-productkb/global/disable-windows-aero-windows-7.html
* set a static page file/virtual memory (8192/8192 works good on most pcs)
https://www.tomshardware.com/news/how-to-manage-virtual-memory-pagefile-windows-10,36929.html
* disable unused apps and uninstall bad apps you dont use!
https://edu.gcfglobal.org/en/basic-computer-skills/disable-applications-from-running-on-startup/1/
8. Power cycle modem and router (slow ping, packet loss, 100% packet loss issues, issues after an update/patch, dns change etc):
- Turn off computer(s)
- Unplug power cord to Modem
- Unplug power cord to Router (if applicable)
- Wait 60 seconds!
- Plug in power cord to Modem
- Wait 60 seconds
- Plug in power cord to Router
- Wait 60 seconds
- Power up computers
9. VERIFY Nobody is streaming media on your network during tests or issues
- ( I have no issues with netflix on two tvs but I am on 100MB/s connection):
- Have people turn off netflix , Amazon Prime, Hulu, Crunchy Roll etc especially if your having lag
- If you have smart tvs, chromecast, amazon fire, roku etc make sure these are not active
- even with your tv off amazon fire, roku etc may still stream unless you are on their app homepage (stopped)
10. Wireless vs Network Cable
- A network cable will always be fastest.
- I upgraded all my cables to Cat7 since I have an old house with a ton of interference (double shielded)
- I also updated all my coaxial to quad shielded
- this is overkill for 99% of you probably.
- I also updated all my coaxial to quad shielded
- I upgraded all my cables to Cat7 since I have an old house with a ton of interference (double shielded)
- If on Wireless and in the same room connect on 5.2GHZ if available (AC /wifi-5 or higher).
- If further away, behind walls, different floor utilize 2.4ghz wifi (A/B/G/N). This has a slower, stronger, farther signal.
- If your having issues on failing network cards, if you have a usb wifi card use that for a second opinion/test
- we did this to rule out a older network card
11a. Call your ISP!
- Have your ISP verify you do not have packet loss between your modem and the ISP
- have them test your signal strength, packet loss issues etc
- if they have no clue what your talking about get escalated to an advance networking team member/level 2 staff
- splitters will / can cause signal degradation (and quality of splitters). less splitters to modem from isp line to house the better.
- If you have been actively using UO TRACE and observe "network hops" half way between you and UO Outlands, share this with your ISP
- You can ask for a better route/less hops between your modem and the server
- UO Outlands Server:
- DNS server name: play.uooutlands.com
- IP: 74.91.113.38
- Port: 2593
- This can be helpful with ISPs that care, most do not. You may have to pressure them to research it and explain others do not have this issue.
- THIS IS A SUPER LONG SHOT IN THE DARK THEY WILL HELP AT ALL
- Ask for a more modern Modem.
- make sure your getting your paid bandwidth/download speeds. If you pay for 100MBS dont settle for 20MBS on an old modem from 10 years ago.
- Have them get you a newer modem and/or router
- make sure your getting your paid bandwidth/download speeds. If you pay for 100MBS dont settle for 20MBS on an old modem from 10 years ago.
- If you do have a wireless network Wireless AC (wifi 5) is a great standard. The new Wireless X standard (wifi 6) will be great over the next few years (and even better).
- Always use a network cable if you can!
11b. Get a new modem or router
- This may seem odd but several people have reported to me that a new modem from their ISP resolved their issues (or router).
- You can also purchase your own modems and request your ISP to stop the monthly charge (if you know how to do this you can find details elsewhere
- Why a new modem?
- Often people have "older" modems from their isp from when they signed up but technology has changed. You may now be paying for 100MBs but your old modem is rated for 20MBs.
- Your older modem may have poor signal strength/packet loss issues, have out of date firmware, be a known modem with issues (some intel based modems) or a host of other issues.
- it may be prone to overheating
- It doesn't hurt to call your isp and ask them to replace your modem with a newer model
- if your modem has a "built in router" make sure the replacement does as well!
- Also have your ISP test signal strength and for packet loss to your house/modem. They may need to send a tech out (some are free some charge) to replace old coaxile lines, bad splitters (or remove them is best), issues with lines outside etc.
- Why a new router?
- usually this is not needed but it doesn't hurt to have new technology. If you play in "another room" and are not rocking an AC router you may want to consider upgrading
- 2019-2020 is the year of Wifi 6 aka AX standard, a newer and "Betterer" standard.
- This is detailed elsewhere but if your close to your router try 5.2ghz spectrum and if you are far away/behind walls try 2.4ghz but always use a network cable if you can!
12. Unable to connect/ Try flushing DNS server
- Launch command prompt as an admin then flush DNS via: IPCONFIG /flushdns
13. Try a different dns server (not very applicable to UO): 1.1.1.1
14. Update .net to the latest version (Microsoft .NET framework)
- https://dotnet.microsoft.com/download/dotnet-framework
- May have already been installed by Windows Update or require a reboot before/after
15. Update Visual c++ redistribute files:
16. Repair Windows with TWEAKING.com's all in one tool
- Download free installer or portable version:
- Launch it
- Go to "Repairs - Main" tab
- click "Preset: common repairs"
- this takes 30-120 minutes, usually one hour.
- this repairs common services, registry permissions, essential windows files
17. REBOOT!!!!
17. REBOOT!!!!
17. REBOOT!!!!
18. stuck in walls? not able to connect at all (100% packet loss)? Make sure you have updated UO Outlands!!!
- when in doubt re-download the installer and follow the instructions:
- make sure the client patcher is working for UO Outlands (and check all your firewall/virus settings)
- if on an old version of ClassicUO, make sure to update to the latest ALPHA! (discord!!)
19. try another pc on your network, do you have the same issues?
- if you have the same issues on all pcs on the same network:
- most likely its a distance issue (international player) or an isp issue, bad routing/hops, bad network, someone is streaming movies, your on a bad wifi signal (try wired), have network interference , old networking equipment (modems or routers) etc.
- if only your pc is bad, that narrows it down at least to your PC
- refresh/reinstall windows?
- uninstall reinstall game?
- viruses/malware?
- bad hardware (failing hard drives, bad ram, not enough ram, old powersupply, old hard drive etc)
- SSD are fast as heck =)
20a. REINSTALL UO OUTLANDS:
If you are reinstalling make sure you follow the instructions:
- Also run the installer and Outlands patcher as admin (run as admin)
https://uooutlands.com/connecting/
If you are reinstalling make sure you follow the instructions:
- Also run the installer and Outlands patcher as admin (run as admin)
https://uooutlands.com/connecting/
http://forums.uooutlands.com/index.php?threads/help-im-crashing.469/
** Note: if using Classic UO make sure you are utilizing the latest build and join the discord Classic UO Channel for support
** Note: if using Classic UO make sure you are utilizing the latest build and join the discord Classic UO Channel for support
21. I like to "run as admin" my UO Outlands installer, the client patcher etc. This helps resolve various Windows O/S permission issues:
https://www.itechtics.com/run-programs-administrator/
https://www.digitalcitizen.life/how-run-programs-administrator-windows-7
https://www.itechtics.com/run-programs-administrator/
https://www.digitalcitizen.life/how-run-programs-administrator-windows-7
22. uo fps patcher for the standard/older client (classicuo is already 60+ fps... this is for standard client, uosteam etc). i do not use so do not ask about this one ask discord
http://forums.uooutlands.com/index.php?threads/fps-patcher.1428/
http://forums.uooutlands.com/index.php?threads/working-uofps-patcher.879/
http://forums.uooutlands.com/index.php?threads/fps-patcher.1428/
http://forums.uooutlands.com/index.php?threads/working-uofps-patcher.879/
23. Try classic uo - its in alpha, it rocks , works with razor and it has 60FPS+ woot.
- http://forums.uooutlands.com/index.php?threads/connecting-to-outlands-with-classicuo.1827/
- Join discord channel for support
24. Try closing the discord app (slows down computers) and use the browser , it has helped several players:
https://discordapp.com/
https://discordapp.com/
25. make sure your hard drive isn't failing :
- install HD TUNE
- http://m.majorgeeks.com/files/details/hd_tune.html
- run as admin or features will be disabled
- check health page
- run quick error scan
26. perform SFC /scannow
- Launch command prompt (CMD) as administrator (right click it > run as admin):
- https://neosmart.net/wiki/sfc/
- in command prompt type: SFC /scannow
- that is "SFC /scannow" without quotes!
- Tweaking.com all in one app also has this:
- "pre-repair steps"
- "step 3 - important", click check
28. restore windows without losing files (back up pictures, documents, macros, profiles etc to be safe! )
- LAST RESORT *********>>>> ****
Windows 8.1:
https://www.digitalcitizen.life/how-refresh-windows-8-installation-without-losing-your-data
Windows 10:
https://www.backup-utility.com/windows-10/refresh-windows-10-without-losing-programs-4348.html
https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html
- LAST RESORT *********>>>> ****
Windows 8.1:
https://www.digitalcitizen.life/how-refresh-windows-8-installation-without-losing-your-data
Windows 10:
https://www.backup-utility.com/windows-10/refresh-windows-10-without-losing-programs-4348.html
https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html
30. SSD Toolbox (intel SSD drives only):
- install the latest toolbox (check for firmware updates, perform optimizations)
- https://downloadcenter.intel.com/download/28593/Intel-Solid-State-Drive-Toolbox
- perform trim, firmware update, optimization wizard
31. try a vpn service (last resort for bad ping)... dont throw a bandaid on a broken leg, fix the leg first!:
* WTFast
* Ping Zapper
* Aussies reported: Mudpuppy
- again rule out all other options first
* WTFast
* Ping Zapper
* Aussies reported: Mudpuppy
- again rule out all other options first
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